Field service technicians can solve problems remotely with technologies such as AI and augmented reality, boosting efficiency and improving service. The advances also are leading to new service-oriented business models.

Strong leadership, access to real-time data, smart sourcing practices, and organizational support (think: mock recall exercises) can turn a potential threat to profits into a supply chain management asset.

A global survey confirms that sustainability has become a tool for improving business performance. The next step: integrating it with financial metrics to guide executive decision-making.

Busting silos is the secret to true agility. Here’s how leading companies build the skill of dynamic teaming across internal corporate boundaries.