Ambient Intelligence: When Computing Is All Around You
Smart watches and fitness trackers are only the first signs of a world that will enfold us in a subtle but ubiquitous web of connectivity.
Machine Learning: The Force Multiplier
Unlike traditional software, machine learning doesn’t stand still. It can continually generate new opportunities as it becomes smarter about your business.
What Is the Future of Work?
Learn how artificial intelligence, remote work, and modern workforce trends are shaping the future of work and the digital workplace.
Creating the Cities of the Future
Just as businesses are embracing a future driven by the customer experience, cities need to develop a collaborative, responsive, and personalized urban experience with their constituents.
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Research
The Future Customer Experience: Five Essential Trends
The future of the customer experience will be an expression of our deepest instinctive human behaviors—at warp speed and exponential […]
Creating the Cities of the Future
Why vibrant urban environments depend on collaboration with citizens, businesses, and universities.
The Interconnectors: A New Mindset for Value Creation
Adapting to today’s economy requires a new mindset: a focus on interconnecting business operations and the experiences of a vast group of stakeholders.
Making the Most of Machine Learning: 5 Lessons from Fast Learners
There are clear indications that organizations are using ML to significantly improve performance across the breadth of their operations. Some […]
The Future B2B Customer Experience: Five Essential Trends
Business-to-business providers used to be able to keep pace with changes in the buying process. But the nature of purchasing is changing so fundamentally that traditional marketing and selling techniques can no longer keep up.
