Biometrics: Sensing a Healthy Society
As the incidence of pandemics and our experience with them changes, we will need technology that can evolve along with us to ensure our health and safety. Data from biometric tracking will be essential to our ability to build effective solutions.
The Future of Leadership: Letting Go of the Past
Pandemics and other global crises demand that we look beyond solutions that worked in the past, says futurist Bob Johansen.
Diversity in the Workplace: A Strategic Guide to Diversity and Inclusion Best Practices
Explore strategies and best practices for diversity in the workplace. Diversity training alone isn’t enough to drive real, lasting change.
Creating the Cities of the Future
Just as businesses are embracing a future driven by the customer experience, cities need to develop a collaborative, responsive, and personalized urban experience with their constituents.
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Research
The Future Customer Experience: Five Essential Trends
The future of the customer experience will be an expression of our deepest instinctive human behaviors—at warp speed and exponential […]
Creating the Cities of the Future
Why vibrant urban environments depend on collaboration with citizens, businesses, and universities.
The Interconnectors: A New Mindset for Value Creation
Adapting to today’s economy requires a new mindset: a focus on interconnecting business operations and the experiences of a vast group of stakeholders.
Making the Most of Machine Learning: 5 Lessons from Fast Learners
There are clear indications that organizations are using ML to significantly improve performance across the breadth of their operations. Some […]
The Future B2B Customer Experience: Five Essential Trends
Business-to-business providers used to be able to keep pace with changes in the buying process. But the nature of purchasing is changing so fundamentally that traditional marketing and selling techniques can no longer keep up.
