Data-driven, original insights on how technology innovation affects business, economic, and social issues to inform and inspire the way you run your organization.

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Why Sustainability Is a Force for Bottom-Up Process Change

Still think sustainability is a loss leader, a side project? Guess again. Survey respondents say they are embedding it into their business processes at the deepest levels, not because they have to, but because it gets results.

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The Changing Mission of Learning and Development

We’re in the midst of a once-in-a-generation change in the ways people work. Learning and Development has the opportunity to make it a change for the better.

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The Link Between Sustainability and Business Performance

Making environmental sustainability central to your strategy isn’t just good for the planet – it’s good for business too.

The Passionates: Values and Emotions Will Shape the Future of Business

How much should you care about an especially demanding minority of your market? A lot if they’re in the group we’ve dubbed the Passionates.

Leading Large: What the Marketplace Wants from Leaders Today

Your most important stakeholders want you to look beyond the bottom line and start changing the world for them – and with them.

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The Future Customer Experience: Five Essential Trends

The future of the customer experience will be an expression of our deepest instinctive human behaviors—at warp speed and exponential […]

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Capacity Capture: A New Approach to Discovering Business Value

Untapped value is hiding in plain sight throughout every organization. The key is knowing how to find it.

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Digital Transformation Executive Study: 4 Ways Leaders Set Themselves Apart

When it comes to digital transformation, companies that fail to get beyond an incremental mindset—and view technology as a tool […]

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The Interconnectors: A New Mindset for Value Creation

Adapting to today’s economy requires a new mindset: a focus on interconnecting business operations and the experiences of a vast group of stakeholders.

Making the Most of Machine Learning: 5 Lessons from Fast Learners

There are clear indications that organizations are using ML to significantly improve performance across the breadth of their operations. Some […]

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Creating the Cities of the Future

Just as businesses are embracing a future driven by the customer experience, cities need to develop a collaborative, responsive, and personalized urban experience with their constituents.