Data-driven, original insights on how technology innovation affects business, economic, and social issues to inform and inspire the way you run your organization.
Still think sustainability is a loss leader, a side project? Guess again. Survey respondents say they are embedding it into their business processes at the deepest levels, not because they have to, but because it gets results.
We’re in the midst of a once-in-a-generation change in the ways people work. Learning and Development has the opportunity to make it a change for the better.
Making environmental sustainability central to your strategy isn’t just good for the planet – it’s good for business too.
How much should you care about an especially demanding minority of your market? A lot if they’re in the group we’ve dubbed the Passionates.
Your most important stakeholders want you to look beyond the bottom line and start changing the world for them – and with them.
The future of the customer experience will be an expression of our deepest instinctive human behaviors—at warp speed and exponential […]
Untapped value is hiding in plain sight throughout every organization. The key is knowing how to find it.
When it comes to digital transformation, companies that fail to get beyond an incremental mindset—and view technology as a tool […]
Adapting to today’s economy requires a new mindset: a focus on interconnecting business operations and the experiences of a vast group of stakeholders.
There are clear indications that organizations are using ML to signiﬁcantly improve performance across the breadth of their operations. Some […]
Just as businesses are embracing a future driven by the customer experience, cities need to develop a collaborative, responsive, and personalized urban experience with their constituents.