Data-driven, original insights on how technology innovation affects business, economic, and social issues to inform and inspire the way you run your organization.
The Future Customer Experience: Five Essential Trends
The future of the customer experience will be an expression of our deepest instinctive human behaviors—at warp speed and exponential […]
Capacity Capture: A New Approach to Discovering Business Value
Untapped value is hiding in plain sight throughout every organization. The key is knowing how to find it.
Digital Transformation Executive Study: 4 Ways Leaders Set Themselves Apart
When it comes to digital transformation, companies that fail to get beyond an incremental mindset—and view technology as a tool […]
The Interconnectors: A New Mindset for Value Creation
Adapting to today’s economy requires a new mindset: a focus on interconnecting business operations and the experiences of a vast group of stakeholders.
The Future B2B Customer Experience: Five Essential Trends
Business-to-business providers used to be able to keep pace with changes in the buying process. But the nature of purchasing is changing so fundamentally that traditional marketing and selling techniques can no longer keep up.
Making the Most of Machine Learning: 5 Lessons from Fast Learners
There are clear indications that organizations are using ML to signiﬁcantly improve performance across the breadth of their operations. Some […]
Creating the Cities of the Future
Why vibrant urban environments depend on collaboration with citizens, businesses, and universities.