CRM

CRM software on a laptop
Fundamentals
Customer Experience

What Is CRM Today?

AI intermediary at department store
Viewpoints
Customer Experience

When AI Does the Shopping, Every Price Is Negotiable

Woman working in a retail store
Fundamentals
Customer Experience

Examples of CRM

Colorful graphic of robots and people with shopping carts
Viewpoints
Customer Experience

With or Without You

woman taking photo with mobile phone
Fundamentals
Customer Experience

CRM Technology Trends: New Tech for Customer Experience Transformation

Abstract shape made out of data
Viewpoints
Customer Experience

We Talk, It Acts: Conversational AI

Man sprinting, colorful lights depicting his movement
Viewpoints
Planet and People

How Retail Will Redefine Wellness