Viewpoints

In-depth articles about how trends, innovation, technology, and leadership affect business.

View of the world at night
Viewpoints
Leadership and Strategy

What Are the Essentials for Successful Digital Transformation Now?

Many early DX efforts resulted in painful failures. But it’s more important than ever to leverage digital technology to reinvigorate the way your business serves customers. Here’s what to focus on.

Customer Experience

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Assembly line supervisor
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Customer Experience

The Business of Returning Things

Hand holding digital tablet smart phone, using AR application to check special sale prices in clothing store
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Customer Experience

Opportunity Knocks: COVID-19 Plays Catalyst to the Future of Retail

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Customer Experience

The Future of Business Travel: How Personalized Experiences Will Save the Industry

Future of Work

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Businesswoman working at home
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Future of Work

Tailoring the Post-Pandemic Work Environment to Employee Strengths

Businesswoman
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Leadership and Strategy

The Human Factors That Build Resilience

Windowed office building next to a small pond
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Future of Work

Healthy Offices, Healthy People

Leadership and Strategy

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Business persons using tablet pc to collaborate
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Leadership and Strategy

Why We’re Burning Out on Collaboration

Hands connecting jigsaw puzzle pieces
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Leadership and Strategy

Efficiency, Customer Satisfaction, Faster Decision-Making: 5 Steps for the Midsize CEO

View of the world at night
Viewpoints
Leadership and Strategy

What Are the Essentials for Successful Digital Transformation Now?

Planet and People

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Jeans hanging on a rack
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Planet and People

Seeing Is Believing: Building Customer Trust with Transparency

Business people walking outside looking at tablet together
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Planet and People

The Quest to Redefine Business Success Through Sustainability

Landfill compactor in a landfill
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Planet and People

Taking the Trash Out of the Global Economy

Next Tech

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Group working together, in office and remotely
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Leadership and Strategy

Is Co-Innovation Worth the Effort? Here’s How to Achieve 5 Major Benefits from Working Together

blur people and traffic on a street at night
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Next Tech

Data-Use Lessons from Smart Cities

Young boy businessman wearing jetpack
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Next Tech

The Road to Virtual Safety Simulations

Digital Business

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Businesswoman preparing presentation on graphical screens
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Digital Business

The New Era of Demand Planning

View of the world at night
Viewpoints
Leadership and Strategy

What Are the Essentials for Successful Digital Transformation Now?

Two people using touchscreen
Viewpoints
Digital Business

The Importance of Being Earnest with Your Data Models