Viewpoints

In-depth articles about how trends, innovation, technology, and leadership affect business.

Woman using tablet device to look at data
Viewpoints
Future of Work

Is Your Business Ready for the “New-Collar” Worker?

Tech roles are even harder to fill due to digital transformation’s demands. Many organizations are hiring a new breed of IT candidate, with proven skills but without a four-year college degree. Getting the payoff requires new HR strategies.

Customer Experience

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Businesswoman wearing headset in office
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Customer Experience

Customer Service Is the Profit Center of the Future

Assembly line supervisor
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Customer Experience

The Business of Returning Things

Hand holding digital tablet smart phone, using AR application to check special sale prices in clothing store
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Customer Experience

Opportunity Knocks: COVID-19 Plays Catalyst to the Future of Retail

Future of Work

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Woman using tablet device to look at data
Viewpoints
Future of Work

Is Your Business Ready for the “New-Collar” Worker?

Young office worker sticking notes to window
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Future of Work

Reinventing High-Touch Management for Remote Work

Engineer using augmented reality to look at part
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Next Tech

Augmented Reality Goes to Work on the Factory Floor

Leadership and Strategy

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Businesswoman on laptop at window in morning sun
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Leadership and Strategy

Innovation Metrics: Figure Out Which Projects to Pursue

Businessperson running fast upstairs
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Leadership and Strategy

The Changing Role of the CIO

Data privacy, lock on top of data
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Leadership and Strategy

Protecting Privacy in a Data-Centric World

Planet and People

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Sustainable logistics, Cardboard boxes with recycling symbols on conveyor belt
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Digital Business

Sustainable Logistics on the Move

Island but half that is underwater is a plastic bag
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Planet and People

The Road to Regeneration

Close-up of plastic bag
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Planet and People

How Regenerative Materials Will Heal an Overextended Planet

Next Tech

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Island but half that is underwater is a plastic bag
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Planet and People

The Road to Regeneration

Close-up of plastic bag
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Planet and People

How Regenerative Materials Will Heal an Overextended Planet

Engineer using augmented reality to look at part
Viewpoints
Next Tech

Augmented Reality Goes to Work on the Factory Floor

Digital Business

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Sustainable logistics, Cardboard boxes with recycling symbols on conveyor belt
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Digital Business

Sustainable Logistics on the Move

Man checking information on tablet in greenhouse
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Planet and People

Sustainability Data Isn’t Perfect, but Its Benefits Will Be

Businesswoman preparing presentation on graphical screens
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Digital Business

The New Era of Demand Planning